Terms & Conditions

Check in: 3:00 PM     Check out: 12:00 PM 

 

Reservation

Rates are quoted in Malaysian Ringgit (MYR) and will be charged in Malaysian Ringgit (MYR). Rates are subject to 6% GST unless otherwise stated. Surcharge applies during peak season. 

 

Deposit

A deposit is required when check-in. The deposit amount will be depends on the room type.

 

Payment

Accept cash, ATM, all major credit cards, Union Pay. No personal cheques are accepted. 

 

Cancellation

Cancellation policy is 3 days prior to arrival.

 

ID Requirement

For security purposes, photo identification in passport or national ID card form is required at check-in for every registered guest.

 

Early Arrival

While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability.

 

Late Checkout

A fee, half of the room rate plus taxes, will apply for late checkouts until 6pm. After 6pm, a full night’s rate plus taxes will be charged.  Late check-out charges are subject to government taxes and service charges. Late check out requests are based on availability at check-in time.

 

Disability Access

Wheelchair friendly hotel. For more information, please contact the hotel directly.

 

Smoking

Smoking is allowed in designated smoking areas.

 

Pet

Pets are not allowed.

 

Local Government Fee

Please note that a local council fee of MYR 2 will be charged, and is payable directly to the hotel upon check-in.

 

Goods Services Tax

Effective from 1st April 2015, a mandatory "Goods Services Tax (GST) of 6% will be implemented by the Malaysian Government. This will be charged on taxable supply of goods and services.

 

Tourism Tax

Effective from 1st September 2017, The Ministry of Finance Malaysia and The Royal Malaysia Customs Department will be imposing a tourism Tax (TTx) of RM10/- per room per night basic and payable directly to Hotel.

 

Others

Due to security reasons, guests are not allowed to have visitors after 00:00. Additionally, private parties are strictly prohibited in rooms and suites. 

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