Browsing Website

Our web site does not collect name, email, or any other personally identifiable information when you browse unless you make an inquiry or reservation request with us.

Inquiry or Reservation

When you make an inquiry or booking with us, we will ask for information such as name, address, phone or mobile number, email, credit card number to process your booking. We keep your personally identifiable information including details of your stay, room type and accommodation type after your stay. We may use the information to send you periodical marketing communications and customer satisfaction surveys. You can opt out of the marketing communications and surveys at any time.

Third Party Travel Related Services

If you arrange third party travel related services through us (e.g.: rental cars, airport shuttle, airlines, ground tour), your personal identification necessary to process the services is then provided to the vendor. Personal identification supplied to a vendor is controlled by that vendor and is subject to their privacy policy for which One Pacific Hotel Sdn. Bhd. has no responsibility.